Booking an Appointment With Counselling Services

Appointment Booking

You can book or cancel an appointment by phone. To Book or Cancel an appointment, call 519-824-4120 x 53244 Monday-Friday 8:30am - 4:30pm.

Reminder: Same-day drop-in appointments are available. Click here to find out more. 

Cancellation Policy

Please note the 24-hour cancellation policy. Counselling Services has a No-Show Fee: All appointments missed, rescheduled or cancelled with less than 24-hour notice are subject to a $20 fee. Please cancel Friday for Monday appointments.

You can learn more about our services at Counselling: What to Expect.

Waiting Times

We try to see students as soon as possible; however, as the semester progresses wait times for appointments increase. If students feel they cannot wait until the next available appointment, they should take advantage of our Urgent Drop-in appointments. Also, there are many services you may access off campus if you require more specific follow-up.


Counselling Services respects confidentiality at all times and is guided by the laws of the Province, the University's policy, and its own policy on confidentiality. Please review the confidentiality resources provided on this website.


Counselling Services FAQs

What to Expect During Your Counselling Appointment