Booking Appointments | Health & Performance Centre

Call or Email to Book An Appointment: 

All services offered at the Health and Performance Centre are open to the general public/Guelph community, as well as U of G staff, faculty and students. 

519-767-5011

  • Press 1 to reach the reception
  • If calling from on campus at the University of Guelph, dial extension x53039

hpc@uoguelph.ca

Online Booking:

Hours of Operation:

  • Mondays - Thursdays: 8:00am - 8:00pm
  • Fridays: 8:00am - 4:00pm
  • Saturdays & Sundays: CLOSED

Holiday Hours 2024

  • December 23: 10:00am – 6:00pm
  • December 24, 25 & 26: CLOSED
  • December 27: 10:00am – 4:00pm
  • December 30: 10:00am – 4:00pm
  • December 31 & January 1: CLOSED
  • Regular hours resume January 2, 2025

How to find HPC: 

  • HPC is located on the University of Guelph campus in the John T. Powell Building, 2nd Floor, Guelph, ON N1G 2W1
  • Find us next to both the Gryphon Centre Arena as well as the Guelph Gryphons Athletics Centre
  • Map to HPC 

Access Free Parking:

  • In order to get free parking, please contact us 24 HOURS PRIOR to your first appointment so that we may provide parking services with your license plate number. 
  • Dedicated HPC parking spots are located beside the JT Powell Building off of East Ring Rd.
  • Parking is free after 5:00pm
  • Click here for parking information and options.

HPC Cancellation Policy

Appointment confirmations are sent via email at the time of booking. In addition, reminder emails are sent via email at least 2 days prior to your appointment. It remains your responsibility to ensure you attend the appointment as scheduled or cancel with appropriate notice. The Health & Performance Centre requires 24 hours’ notice to cancel your appointment. We understand that unexpected illness happens and appreciate notification of cancellation even if less than 24 hours’ notice.

If you fail to attend your appointment without appropriate notice, the HPC reserves the right to charge you the appointment fee in full. Missed appointments with our Specialized Sport Physician practitioners could result in a fee of $50

You may cancel your appointment by calling or emailing the HPC:

  • 519-767-5011 (press 1 to reach the reception; if calling from on campus at the University of Guelph, dial extension x53039)
  • hpc@uoguelph.ca

Weather Closures:

HPC will be closed during inclement weather if the University of Guelph is closed. Information will be posted by the University of Guelph or a recorded message will be available at 519 824-4120. A decision to close the University will be made prior to business hours.

Virtual appointments may still be available. Please email us (hpc@uoguelph.ca) for times and options as no one will be in the office to answer your calls. 

Terms, Privacy and Consent:

By booking an appointment at the Health and Performance Centre, the client acknowledges and consents to the following information:

  • The University of Guelph's Health and Performance Centre is a setting for research and teaching. The staff and volunteers at the Health and Performance Centre will conduct themselves in a professional manner ensuring the highest quality of care, service and confidentiality.
  • All members of the Health and Performance Centre are trained in the appropriate use and protection of your personal information (please see our privacy statement). Any questions about our privacy protection policies should be directed to the Director of the Health and Performance Centre (519-767-5011, ext. 54333).
  • There is a cost to the client/patient for most services at the Health and Performance Centre. Our price list is available in our reception office or on our website. Payment is required at the time of service. The Health and Performance Centre accepts payment by cash, cheque, VISA, MasterCard and Interac. There is a $25 charge for any returned cheques.
  • We require 24 hours notice should you be unable to attend your scheduled appointment. Failure to do so may result in a charge equivalent to the cost of the missed appointment.
  • The client (or the parent in the case of a patient 16 years of age or younger) is responsible for any fees associated with assessment, treatment and/or the completion of forms (including those fees not covered by the Ministry of Health (OHIP), other provincial plans, UHIP, WSIB, extended health carrier or other organization).
  • It is the responsibility of the client to determine the details of their insurance coverage. The Health and Performance Centre does not directly bill private extended health plan insurers.
  • If you have any questions or concerns regarding our payment policies, please direct them to the Director (519-767-5011, x 54333) and/or reception staff.

HPC Fax Number: 519-821-4007