Booking Appointments | Health & Performance Centre

Call or Email to Book An Appointment: 

All services offered at the Health and Performance Centre are open to the general public/Guelph community, as well as U of G staff, faculty and students. 

519-767-5011

  • Press 1 to reach the reception
  • If calling from on campus at the University of Guelph, dial extension x53039

hpc@uoguelph.ca

Online Booking:

  • Chiropractic Care: Existing chiropractic patients can book online
  • Physiotherapy: Existing physiotherapy patients can now book online! *NEW*
  • Please note that online booking is currently only available for chiropractic and physiotherapy. Call us for more details or if you have any issues accessing the online booking portal.

Hours of Operation:

  • Mondays - Thursdays: 8:00am - 7:00pm
  • Fridays: 8:00am - 4:00pm
  • Saturdays & Sundays: CLOSED

How to find HPC: 

  • HPC is located on the University of Guelph campus in the John T. Powell Building, 2nd Floor, Guelph, ON N1G 2W1
  • Find us next to both the Gryphon Centre Arena as well as the Guelph Gryphons Athletics Centre
  • Map to HPC 

Access Free Parking:

  • In order to get free parking, please contact us 24 HOURS PRIOR to your first appointment so that we may provide parking services with your license plate number. 
  • Dedicated HPC parking spots are located beside the JT Powell Building off of East Ring Rd.
  • Parking is free after 5:00pm
  • Click here for parking information and options.

HPC Cancellation Policy

All HPC appointments now require a minimum 24 hours’ notice for cancellation. Missed or late cancellations may result in a fee according to practitioner policy. Appointment confirmations are sent at the time of booking and a reminder email is sent 2 days prior to the appointment.

You may cancel your appointment by calling or emailing the HPC:

  • 519-767-5011 (press 1 to reach the reception; if calling from on campus at the University of Guelph, dial extension x53039)
  • Email hpc@uoguelph.ca

Missed Appointment Fees

Please note that all late cancellations and/or missed appointments will be subject to the fee guide as outlined in the HPC Cancellation Policy.

Specialized Sport Physician: $50 flat fee for any missed appointment or late cancellation.

Physiotherapist: 50% of the scheduled appointment fee. Late arrivals will receive the remaining time but are responsible for full payment.

Massage Therapists: 50% of the scheduled appointment fee. Late arrivals will receive the remaining time but are responsible for full payment.

Chiropractor: 50% of the scheduled appointment fee for late cancellation. Full payment for any missed appointment.

Registered Dietitian: 50% of the scheduled appointment fee for late cancellation. Full payment for any missed appointment.

Naturopathy: 50% of the scheduled appointment fee for late cancellations or missed appointments.

Osteopathy: Full charge for missed appointments or late cancellations with consideration for first missed appointment.

 

Appealing a Missed Appointment Fee

If you would like to request the missed appointment/late cancellation fee be waived due to extenuating circumstances, there is a specific appeal process that must be adhered to:

Contact Health & Performance Centre as soon as possible after the missed appointment to indicate your wish to appeal by phoning (519) 767-5011 and press 1 for reception OR email: hpc.bill@uoguelph.ca

Indicate in this message your full name/student ID number, date and time of the missed appointment, and name of the health care practitioner.

You will then be sent an Appeal Application Form which you may complete and return via your health record. You will receive a response whether your appeal application has been granted or if the fee stands. Completing an Appeal Application does not guarantee your fee will be waived.

 

Weather Closures:

HPC will be closed during inclement weather if the University of Guelph is closed. Information will be posted by the University of Guelph or a recorded message will be available at 519 824-4120. A decision to close the University will be made prior to business hours.

Virtual appointments may still be available. Please email us (hpc@uoguelph.ca) for times and options as no one will be in the office to answer your calls. 

Terms, Privacy and Consent:

By booking an appointment at the Health and Performance Centre, the client acknowledges and consents to the following information:

  • The University of Guelph's Health and Performance Centre is a setting for research and teaching. The staff and volunteers at the Health and Performance Centre will conduct themselves in a professional manner ensuring the highest quality of care, service and confidentiality.
  • All members of the Health and Performance Centre are trained in the appropriate use and protection of your personal information (please see our privacy statement). Any questions about our privacy protection policies should be directed to the Director of the Health and Performance Centre (519-767-5011, ext. 54333).
  • There is a cost to the client/patient for most services at the Health and Performance Centre. Our price list is available in our reception office or on our website. Payment is required at the time of service. The Health and Performance Centre accepts payment by cash, cheque, VISA, MasterCard and Interac. There is a $25 charge for any returned cheques.
  • We require 24 hours notice should you be unable to attend your scheduled appointment. Failure to do so may result in a charge equivalent to the cost of the missed appointment.
  • The client (or the parent in the case of a patient 16 years of age or younger) is responsible for any fees associated with assessment, treatment and/or the completion of forms (including those fees not covered by the Ministry of Health (OHIP), other provincial plans, UHIP, WSIB, extended health carrier or other organization).
  • It is the responsibility of the client to determine the details of their insurance coverage. The Health and Performance Centre does not directly bill private extended health plan insurers.
  • If you have any questions or concerns regarding our payment policies, please direct them to the Director (519-767-5011, x 54333) and/or reception staff.

HPC Fax Number: 519-821-4007