Published on Student Wellness (https://wellness.uoguelph.ca)

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ELP Students

Information for English Language Program Students

What does GuardMe Canada Health Insurance Cover?

Please check your insurance policy to see what is covered, visit the Guard Me website for University of Guelph students [1], or call them from one of the phone numbers on Guard Me's contact list (by country/region) [2].

How do I use my GuardMe Canada Health Insurance at Health Services?

When you go to Health Services, present your GuardMe Canada insurance card to the receptionist and the receptionist will verify your status as a currently-registered ELP student.

If the service you need is covered by the insurance policy, GuardMe Canada Services will send the bill to the insurance company. If the medical service you need is not covered by the insurance policy, you will need to pay for the service.

Can Relatives of ELP Students use Health Services?

No, while urgent health care is provided on campus to all ELP students with medical insurance, family members and children of ELP students are not allowed to use Health Services unless they are also registered ELP students. Family members may visit an off-campus walk-in clinic.

How do I use my GuardMe Canada Health Insurance Off-Campus?

To use your GuardMe at an off-campus clinic, you must pay for the cost of the health care at the time of your visit. Next, you submit your receipt to GuardMe Canada who will reimburse you for eligible expenses.

How do I use my GuardMe Health Insurance at a hospital?

When you go to a hospital, you might not need to pay for the cost of the service. If the services is covered, the hospital will send the bill to GuardMe Canada Health Insurance.

When I pay for my medical visit, how do I get the money back from the insurance company?

If the expense is covered, it is recommended to make a claim online at GuardMe's website, however, you may also make a claim via mail:

  1. Complete the claim form you received in your insurance card package.
  2. Attach the original receipt(s).
  3. Mail it to the insurance company.
  4. If the expense is eligible for reimbursement, you will receive a cheque from GuardMe Canada Health Insurance by mail.
  5. Deposit the cheque into your bank account.

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J.T. Powell Building
168 Reynolds Walk

University of Guelph
50 Stone Road East
Guelph, Ontario N1G 2W1

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Phone:
 519-824-4120 ext. 52131

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Phone:
  519-767-5011 (press 1 to reach reception) or ext. 53039 on campus.

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Phone:
  519-824-4120 ext. 53327

 

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Source URL:https://wellness.uoguelph.ca/services/health-services/billingfees/elp-students

Links
[1] https://www.guard.me/guelphinternational/ [2] https://www.guard.me/guelphinternational/contacts.php