What to do if a student is seeking support:

Students experiencing difficulties of an emotional nature often turn to faculty and staff for support. Most of the time, a student requires acknowledgement of what they are experiencing and a supportive approach. Occasionally, students may require immediate attention.

Consult Responding To Students In Distress: For Staff & Faculty [2] to help decide what is required in any given situation including signs and symptoms for identifying students in crisis.

Resources on campus include:

Phones are answered Monday - Friday (excluding holidays) from 8:30am-4:30pm

Counselling [3] 519-824-4120 x53244

University of Guelph, Counselling Services offers several resources, including both individual and group counselling to support students as they work through personal challenges that affect their ability to succeed at school and in other areas of their lives. We also support staff and faculty to respond to student concerns. Counselling Services has no fee required at time of service. Sessions are offered by phone, in-person or video (as guidelines allow).

• Book An Appointment [7] 
• Same Day Drop-In Counselling [8]
• Student Support Network (SSN) [9] 
• Responding To Students In Distress: For Staff & Faculty [2]

Student Health Services [4] 519-824-4120 x52131

Our mission is to provide comprehensive health promotion, disease prevention and primary medical care to full-time and part-time, undergraduate and graduate students at the University of Guelph. Open Monday to Thursday 8:30am to 4:30pm

• Booking An Appointment [10] Same-day appointments are limited and can be booked Monday through Thursday until they are full, starting at 8:30am.
• Drop-In Clinic Hours [11]

Sexual and Gender-Based Violence Support & Education [5]

This office provides leadership in prevention and intervention programs to support survivors of sexual and gender-based violence at the University of Guelph, and to enhance the conditions and likelihood of personal and academic success. Questions? Connect with us at accessibility@uoguelph.ca

• Self-help and Professional Resources [12]
• Contact S&GBV Education Coordinator [13] (Provides training and education initiatives)
• Contact S&GBV Support Coordinator [14] (Assists students with coordinating academic accommodations, referrals to physical and mental health services, coordination of care, discussing reporting options, Safety planning, and/or additional support identified by survivors)

Campus Safety Office [6] 519-824-4120 x52245

• Emergencies: 519-840-5000 or use x52000 on campus
• Non-Emergencies: 519-840-5000 or use x52245 on campus 
  • An IMPACT [15] worker is available on campus for emergency help Thursdays from 3 p.m. to midnight, and Friday through Sunday, 2 p.m. to midnight via the Campus Safety Office or by texting the Crisis Line by sending "UOFG" to 686868. 

Student Support Network [16] 519-824-4120 x55002 or 519-767-5002

Peer-to-peer drop-in counselling is provided by other University of Guelph student volunteers who receive extensive training in active listening and communication skills who are here to help those who are struggling.Provides confidential, non-judgmental listening & support, information and referrals, an opportunity to chat with peers who care, and SSN for Black Students and Students of Colour

What Help is Available from Counselling Services?

Initial contacts can be made in person or by telephone; however, we ask that students make their own appointments [17].

Counselling Services for Students: 

A variety of counselling services is offered to students, including individual and group counselling, crisis intervention, assessment and referral, and where appropriate, medication and hospitalization. These services are provided by a team of multi-disciplinary mental health professionals.

Consultation for Faculty and Staff: 

If you have concerns about a particular student and want assistance making a referral or debriefing, call Counselling Services at x53244 during regular working hours. A counsellor is available each day for immediate consultation and advice. 

When a Student Says "No" to a Referral

You may have made a decision to refer a student for very good reason, only to have the student refuse to see a counsellor. Except in cases of clear emergency, respect the student's right to accept or refuse counselling. If it is not an emergency, it is important to give the student some time to think things over. If you have time to meet again you can share your concerns and reasons once more. If a student wishes to continue to talk to you, then consider your own personal limits with respect to your energy and ability to help. 

Confidentiality

Please visit our Confidentiality page [18] for how we respect students' privacy and personal information.

Other Counselling Staff Resources:

• Responding To Students In Distress: For Staff & Faculty [2]
• Supporting Students in Crisis and/or Distress [19]
• Counselling: Staff & Faculty Resources [20] 
• Dealing with Disruptive Behaviour [21] 
• Training & Consulting [22] 

Student Wellness Resources:

• Student Health Services [4]
• Sexual and Gender-Based Violence Support [23]
• Individual Counselling [24]
• Same Day Drop-In Counselling [25]
• Therapy Groups [26]
• International & ELP Student Counselling Options [27]
• Peer-to-Peer Drop-in Support (Student Support Network) [9]
• Drop-in Counselling for Black Students and Students of Colour [28]
• Self-Help Resources [29]