COVID-19 - FAQs for Student Wellness Services

(updated January, 2022)

Health Services 

YES. Student Health Services remains open. To find out more about booking an appointment, including our hours of operation, visit the Health Services website.  We continue to follow the Ministry of Health’s recommendations for delivering services in primary care settings and therefore the format of some of our appointments have changed to reduce the risk of exposure and transmission of COVID-19.

Please be aware of the following:

  • Students are asked to call Student Health Services before coming to the JT Powell Building so the best form of appointment can be arranged for you. For appointments that are deemed essential (with input from your doctor), we will continue to see you in-person to provide the care needed. 
  • If you would like to cancel or reschedule your appointment, please do so, by calling 519-824-4120 x 52131.
  • If you feel you need to be seen in-person please let us know.

A reception team member will let you know the format of your appointment when you book—please be sure you are aware of the type of appointment you are booking. For virtual or phone appointments, you will be contacted by your physician through phone call or video call at the scheduled appointment time. The Missed Appointment Fee policy will apply for all missed appointments.

If you are having an in-person appointment, please be aware you will be screened for possible symptoms related to COVID-19 at multiple stages.  All patients, staff and visitors coming on-site must complete the Daily COVID-19 Screening Form online/via the Gryph app. Please be honest and upfront about any symptoms or exposure history you may have, in order to reduce any unknown exposure to our staff at a time when we are trying to keep our staff as healthy and available as we can.

Please note that the Ministry of Health’s Guidance for testing for COVID-19 has significantly changed. The COVID-19 Clinic will follow all guidance and only test those who meet the eligibility criteria for COVID-19 testing.

 

Yes! Student Health Services will administer 1st, 2nd and 3rd (Booster) COVID-19 vaccine doses to eligible students, staff and faculty members. Please call 519-824-4120 extension 52131 to book an appointment for your vaccine shot!

Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed.  We want to make sure that you understand this before we proceed.  In order to improve privacy and confidentiality, you should also take steps to participate in the virtual care encounter in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information.

If it is determined that you need a physical exam, you may still need to be assessed in person.  You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed.

By providing your information to use for the telephone or video call, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.  In particular, the following means of electronic communication may be used:  or by video call (doxy.me or OTN - Ontario Telemedicine Network).

If your appointment is arranged as a telephone appointment, please be prepared to answer your phone at the time of the appointment.  You will see NO CALLER ID or the University phone number.  If your appointment is arranged to be through OTN, you will receive, before the visit, an E-invite with instructions on how to test your device and how to connect at the time of the visit.

If you think you have symptoms of COVID-19:

  • If you notice any symptoms, self-isolate.

    Use the online self assessment tool for COVID-19 

    Individuals with compatible symptoms that are MILD or MODERATE should be advised to:

    1. Self-isolate—stay at home and stay apart from those you live with as much as possible.

    2. Use a face covering or mask when you leave your room/if you must be around others.
    3. Follow the ‘U of G – Isolation guidance for people with COVID-19 symptoms and people who have tested positive for COVID-19’.
    4. Tell people you have been in close physical contact with (< 2 metres, > 15 min) in the 2 days before your symptoms started to self-isolate
    5. Monitor your symptoms. Most COVID-19 illnesses are mild. If you start to experience worsening symptoms, please call your family doctor or Student Health Services (students) at 519-824-4120 Ext. 52131 or Telehealth Ontario at 1-866-797-0000 to arrange an over-the-phone assessment if your symptoms are moderate.

    If your symptoms are SEVERE and it is an emergency, please go to the emergency room or call 911

 

Yes. Information about Guelph's COVID-19 Assessment  (including location and operating hours) can be found on the Wellington-Dufferin-Guelph Public Health website.

Does U of G have a COVID-19 Assessment and Testing Clinic on campus?

Yes. Student Health Services has a Campus COVID-19 Assessment and Testing Clinic. COVID RNs and physicians are available to provide assessments (phone and in-person) and will perform COVID-19 testing according to the latest Ministry of Health guidance here. 

Address: J.T Powell Building (enter at the first floor side entrance, next to Guelph Gryphons Athletic Centre). You should call 519-824-4120 ext. 52131 to notify us of your arrival and walk around the building to the side door for entry.

Hours: Monday-to- Friday 9 a.m. to 4 p.m.

Community members can take important actions now to reduce the risk of infection and prevent the spread of COVID-19. Here are the things you can do:

  • Get vaccinated against COVID-19, including with a booster dose if you are eligible. 
  • Wear a non-fit tested respirator (N95s, KN95s), well-fitted medical mask, or high-quality 3-layer non-medical (cloth) mask in indoor public spaces and in outdoor spaces where physical distancing is difficult to maintain. In Guelph, face coverings must be worn by any customer, patron, employee or visitor who enters an establishment. 
  • If you have COVID-19 symptoms or have had a positive COVID-19 test, isolate. Visit https://covid-19.ontario.ca/self-assessment/ if you feel sick for instructions about isolation for yourself and your close contacts. If you have had COVID-19 symptoms or a positive COVID-19 test, you should not work, visit or volunteer in “highest risk settings” or with people at high risk (eg. seniors) for 10 days.
  • If you have been in contact with someone who has COVID-19 symptoms or had a positive COVID-19 test, visit https://covid-19.ontario.ca/self-assessment/ for instructions. If you have been in contact with someone who has COVID-19, you should not work, visit or volunteer in “highest risk settings” or with people at high risk (eg. seniors) for 10 days.
  • Practice physical distancing. Avoid social gatherings and crowds. If you are around people who don’t live with you, do your best to stay at least 2 metres away from them.
  • Work from home or remotely as much as possible.
  • Follow usual best practices for hygiene, including:
    • wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food. Use alcohol-based hand sanitizer if soap and water are not available.
    • cough or sneeze into a tissue or the bend of your arm, not your hand. Dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards
    • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Avoid travel. Follow any quarantine rules for travellers if you have been outside of Canada.

Counselling & Mental Health

Counselling and mental health care will continue to be provided by Student Wellness by phone, virtually or in-person when guidelines allow. Individuals can make appointments by calling Student Wellness (519-824-4120 x53244).  

Individuals seeking support who haven’t been seen in the past can set up appointments with our Student Wellness Navigators who will assist students to connect with appropriate services.  Individuals can call Student Wellness to book an appointment (x53244).

Same-day appointments (Drop In) is available. Please call X53244 during our regular drop-in times which are 1:00-3:30pm Monday -Friday (Fall and Winter Semester) and 2:00- 3:30pm (summer semester).  A counsellor will call you back during this time.

The Student Support Network (SSN) Peer to peer virtual counselling drop-in or in person when guidelines allow. Open Mon-Fri noon-10pm (open until 8pm during exams). SSN for BIPOC students is every Thurs 4-6pm. No appointment needed. Visit here to book a session wellness.uoguelph.ca/ssn 

The SSN is closed in the Spring/Summer semester, during Winter Break, and during Reading Week.

By Phone: 

Please accept the call which may come from either an unknown number or the University's number.

Virtually:

An invitation for the appointment will be sent 5 minutes before your appointment time through our secure Input Health system.  Please use Chrome when signing into the virtual meeting. You will sign into the system with a password sent to your email or text.

We will be using technologies that are deemed secure, however video and audio may be at increased security risk for being intercepted or disclosed to a third party.  To help keep your information safe and secure you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in a counselling office.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the internet on your home network will generally be more secure than an open guest Wi-Fi connection.
  • Ensure you are in a private space where your conversation with the counsellor cannot be overheard. You may book a space at Student Wellness if required.
  • You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, nor for attending the Emergency Department when needed (including for any urgent care that may be required)

In-person

  • In-person appointments will be offered as guidelines allow
  • Follow all COVID protocols for coming onto campus
  • Student wellness is located in the JT Powell Building
  • Check in at the Reception Desk and you will be given directions on where to go

 

Urgent Access

24-hour/7-days a week mental health support lines available:

  • Here 24/7 at 1-884-437-3247
  • Good2Talk at 1-866-925-5454
  • HelpPhone at 1-800-668-6868, or if you prefer texting support, text UofG to 686868

Online Video Counselling is available through mywellness powered by Inkblot, and your Student Health Insurance Plan/any family benefits can help to cover the costs of this service. It would occur over the computer via a secure version of Skype and is more affordable than in-person counselling, which means your student benefits stretch even further and you don’t need to travel to a counsellor’s office. Your first session is free!

Online Self-Directed Supports and Resources:

App Supports

Mindshift: CBT app for Anxiety Support: https://www.anxietycanada.com/articles/new-mindshift-cbt-app-gives-canadians-free-anxiety-relief

Staff/Faculty can call x53444 if you would like to consult with a counsellor regarding a student of concern.

Health & Performance

HPC remains open its to the public for in-person or virtual appointments. New protocols have been put in place and clients and patients are asked to familiarize themselves with these protocols before arriving for their appointment.  

For any questions and appointment queries you can phone (519) 767-5011 or email hpc@uoguelph.ca

Sexual Violence Support

Students may call 519-824-4120 x53020 or email svinfo@uoguelph.ca for support. The Sexual Violence Support Coordinator will respond to arrange a telephone meeting.

Accessibility

SAS Exam Centre

The SAS Exam Centre will resume invigilating exams when on-campus classes commence. We have posted exam centre key info, information about how to book your exams, and an overview of extra time for online quizzes, tests and exams.

This service is to help supplement the learning of students with disabilities who are in class and experience a barrier to taking their own notes. It is not an appropriate substitute for attending class (e.g. for students who are sick).

Students who are registered with SAS and have access to note taking as a disability-related accommodation can continue to access the note taking portal. Problems can be addressed to sasnotes@uoguelph.ca.

For distance education, recorded lectures, and hand-on learning, volunteer note taking might not be an effective way of accommodating your needs. If you experience a disability that prevents you from accessing online content, please contact your SAS Advisor.

If you experience a routine, short-term illness (including colds, the flu, and most people with symptoms of COVID-19), you do not need to register with SAS. Follow the regular procedures for missed academic work due to illness:

  • Contact your professor for in-course tests, exams and assignments,
  • Contact your program counsellor for final exams or deadlines that you cannot meet before the semester is over.

If you experience complications due to COVID-19, such as those resulting from another pre-existing health condition, then you may need to register with SAS for on-going support.

In addition, SAS supports all other types of disabilities, both permanent and temporary. This includes mental health conditions, autism spectrum disorder (ASD), attention deficit/hyperactivity disorder (ADHD), learning disabilities, chronic medical conditions, concussions and other brain injuries, mobility and dexterity impairments, and vision and hearing impairments.

Students can initiate the process of registering with SAS by filling out the New Student Intake Form found on our website.

Supporting Documentation

Students who register with SAS will be asked to provide supporting documentation from an appropriate health care professional.

Flexibility around deadlines

If there is a disability-related reason you cannot meet an academic deadline, please contact your SAS Advisor for assistance. Note that students are expected to reach out for assistance at the first opportunity.

Adaptive software and alternate format text

If you need assistance with adaptive software or alternate format text, please contact Library Accessibility Services.

Appointments with an SAS advisor

SAS will continue to offer one-on-one appointments for students during regular business hours. This service is now being offered via MS Teams or over the phone. You can book an appointment by calling 519-824-4120 ext. 56208.

Prospective students

Students who have applied to the University of Guelph but not yet started their degree may request an appointment with an SAS Advisor. These appointments provide general information about the types of disability-related supports and accommodation available on campus. Call 519-824-4120 ext. 56208 or email sas@uoguelph.ca. We will be conducting these appointments over the phone or online.

SAS Advisor Drop-in

Advisors continue to be available most days from 10:00 to 11:30 for drop-in. Please email your SAS Advisor with your contact information if you have a time-sensitive concern.

SAS advisors who are away

All SAS Advisors have made contingency plans for a colleague to cover their caseload for urgent situations if they are away. If you are not sure who to contact, please call x56208 or email sas@uoguelph.ca.

Response time to email

SAS Advisors make a best effort to respond to email within 2 to 3 business days. However, during busy times there could be a bit of a delay. Please watch for an auto-reply message as this often has key details about how to get timely assistance.

If you have a time-sensitive academic concern, please review your course outline for suggestions about what to do. If appropriate, you may then email your professor and copy your SAS Advisor. If there is additional context you wish to share with your SAS Advisor, you may also email them privately.

When asking for assistance from your SAS Advisor by email, please be sure to explain how your disability is related to the current situation, and provide specific details about the relevant courses and deadlines.

Wellness Education & Promotion

  • The Wellness Education & Promotion Centre is not currently open for student drop-ins, with the exception of evening Student Support Network hours. If you are looking for resources or information on a health topic, please email us at wellness@uoguelph.ca and our staff are happy to connect with you! The majority of our programs are still running in a virtual format in order to be accessible to all students at this time.
  • The Student Support Network is offering a mix of in-person and virtual drop-in sessions. For up to date information, go to: https://wellness.uoguelph.ca/ssn
  • For up to date information on our Peer Support Programs, go to: https://wellness.uoguelph.ca/education-support-programs
  • For a list of all of our upcoming events and workshops and to sign up for those, check out our GryphLife page at: https://gryphlife.uoguelph.ca/organization/wellness/events
  • Gryphon Family website -  A collection of resources that can help our Gryphon family thrive during these unprecedented times. Student Affairs has created this website to help make school life, work life and home life a bit easier during COVID-19.
  • Finding your SHINE amid COVID-19: Mental well-being tips and strategies - Student Wellness has put together these important strategies to help you SHINE through these uncertain times.
  • Pharmacy services on campus - Please note that the UC Pharmacy remains open Monday - Friday, 10:00 am - 4:00 pm daily. Please note that while the University Centre is now closed, the UC Pharmacy is still open. For students and patients needing to pick up a prescription or other supplies, please call the pharmacy at 519-763-7773 to be let into the UC building via the EAST SIDE automatic door.
  • Meal Ideas - Student Wellness Dietitian, Lindzie O'Reilly, has created these simple meal ideas that support social distancing - a great tool for everyone, not just students!