Impact of System Outage on SAS

Posted on Tuesday, September 13th, 2022

Update for September 20, 2022: the automated quiz extension tool is working normally again. We have compete course information about each student. We have full access to our files and records. At this point, the SAS team is working to catch up after delays and slowed productivity last week due to the outages. Some information sharing with other departments is slower than usual as we have had to revert to using paper for some tasks.

Update for Sep 16, 2022: the automated quiz extension tool has been partially restored. However, SAS is not able to receive course information for students who are newly registering with us, so the data we send to CourseLink is incomplete. Quizzes depending on this tool may need to be manually checked against the list of students available to instructors when they sign in to Accessibility Online (link below).

Original Message

System outages affecting the University have had an impact on SAS. On Monday afternoon, access to Accessibility Online (notably for semester requests and exam booking) and the Note Taking Portal was restored.

At present, we continue to have limited access to some of our files, which will result in deferring some of our work until normal operations resume. We are continuing to meet with students to gather information and discuss strategies for support, though some decision-making is on hold.

We are not currently able to update Accessibility Online with students' courses, and we are not able to send data to CourseLink for the automated quiz extension tool, which has been temporarily turned off.

Information about system status is available from CCS, and here is an update to the university community posted on Monday, September 12.

Further updates will be posted here when there is news. 

Important: Tests & Exams

If you use the SAS Exam Centre, please remember that all test and exam bookings must be submitted at least 10 BUSINESS DAYS ahead of when you intend to write.

In addition, the last day any bookings can be received is the first business day in November, March or July as appropriate for the semester.
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