Welcome! Student Accessibility Services is here to help.

At the University of Guelph, Student Accessibility Services (SAS) is here to ensure all students have full and equitable access to academic life. Whether you're a new student looking to register, seeking academic accommodations, or exploring support programs, SAS is here to help you navigate your university experience without barriers.

Our team of advisors works collaboratively with students and instructors to ensure you have the accommodations and resources needed for success. We also offer one-on-one coaching, peer-based support, and orientation programs like START Accessible.

Questions? Need assistance? Contact SAS at 519-824-4120 ext. 56208 or email sas@uoguelph.ca. 

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SAS Frequently Asked Questions

 

 Urgent Help

 Mental Health Support & Resources

 Drop-in Counselling

 Student Support Network (Peer-to-peer Support)

 Counselling Services

For time-sensitive SAS Related concerns – please continue to seek support using the tabs below
 

 Registering with SAS for the First Time

 SAS Documentation Guidelines

After reviewing the above links, for any additional questions on our documentation guidelines, please contact sas@uoguelph.ca
Book an Appointment with your SAS Advisor for the following concerns:
  • Disability-related concerns about accessibility of your courses or academic program
  • Understanding your accommodations
  • Disability-related extension request
  • Requesting a written description of your accessibility needs from your SAS Advisor
  • Referral for assistive technology or alternate format texts for your courses
Contact Accessibility Assistants for the following concerns:
  • ASL Interpreters
  • Borrowing a Mobility Aid
  • Classroom furniture & FM Systems
  • Help with the SAS Student Portal
  • Understanding procedures for accommodations you’ve been approved to use
  • Applying to the Bursary for Students with Disabilities (See BSWD Section Below)
How to book: Call 519-824-4120 ext. 56208 or request an appointment on the SAS Student Portal
Contact Accessibility Assistants by emailing sasassist@uoguelph.ca
For Exam related concerns, see our Exam tabs below
 

 SAS Student Portal

Types of Issues:
  • Requesting your Accommodations in your courses
  • Booking/Modifying Exam Centre Bookings
  • Accessing the SAS Notetaking Portal
  • Submitting Documentation
  • Accessing a copy of your Accommodation Letter or Verification of Registration and Accommodations
How To Get Help:
Types of Issues:
  • Exam Centre Booking Deadlines and Policies
  • How to book, modify or cancel an Exam Centre booking
  • Information on Booking Deferred Exams with the Exam Centre
How To Get Help:
Disability Related Need for Notetaking Services:
  • To request notetaking accommodations please book an appointment with your SAS Advisor
  • For assistance with using the Notetaking portal, please connect with sasnotes@uoguelph.ca
  • Daily support for using the Notetaking portal is available in Daily Drop-In
  • For support with assistive technology needs to assist with notetaking, please see the Library Accessibility Services Tab below
Non-Disability Related Need for Notetaking Services:
  • Please connect with instructor and/or classmates of your course

SAS Related: To have a new referral made to Library Accessibility Services, or have a new accommodation approved that is related to using assistive software and technology in your academic studies, please contact your SAS Advisor. 

LAS Types of Issues: 

  • Assistive software supports related to reading, writing, note-taking and studying 

  • Alternate format materials for courses 

  • Digital Recorders, smart pens and tablet loans 

How To Get Help: 

SAS Related: If you have disability-related concerns about the accessibility of your courses or academic program, contact your SAS Advisor.
Other Types of Issues:
  • Requesting a Deferred Exam or Other Academic Privilege
  • Course Selection questions or difficulties
  • Changing Majors or adding a minor
  • Reduced course load impacting graduation
  • Course Waivers
  • Letters of Permission
Contact your program counsellor: Program Counsellors (UAIC)

 How To Book Tests/Exams in the Exam Centre

 Online Quiz, Test and Exam Support

SAS Related: Disability-related concerns about accessibility of your courses or academic program – contact your SAS Advisor.
Missed or unable to write Midterm:
  • Contact your instructor, copy your SAS Advisor in your email if the reason is disability related
Missed or unable to write Final Exam:
  • If the exam occurs before the last day of classes, contact the instructor, and copy your SAS Advisor in the email if the reason is disability related
  • If the exam occurs after the last day of classes, contact your program counsellor, and copy your SAS Advisor in your email if the reason is disability related
Remember to cancel your Exam Centre booking to avoid a no-show fee of $20!
SAS Related: Disability related concerns about accessibility of your courses or academic program – contact your SAS Advisor.
Missed Academic Coursework:
  • If the work is due before the last day of classes, check the course outline for extension policies and then contact the instructor
  • If the work is due after the last day of classes, contact your program counsellor
If it is due to disability related reasons, copy your SAS Advisor in these emails.
Contact your program counsellor: Program Counsellors (UAIC)
Disability Related Extensions:
  • If you already have a disability related extension accommodation, and the request is for an extension of 4 days or less, and you are asking prior to the original assignment deadline, email your instructor. If the extension is longer than 4 days, beyond the original deadline, or you have had more than 2 extensions in that course this semester contact your SAS Advisor.
  • If you do not have the disability related extensions accommodation, contact your SAS Advisor
Extensions due to reasons unrelated to disability:
  • Consult your course outline and speak to your instructor for instructions on extension requests and missed coursework
Other Course Related Concerns:
  • Needing information on assignment requirements, format of exam
  • Lab related concerns
  • Policy on missed coursework
  • Contact information for instructor or TA
  • For the above concerns, read the course outline and/or contact your instructor
Types of Issues:
  • Work-term Accommodations
  • Interview Accommodations
  • Work Concerns
Contact your Co-op Coordinator: Experiential Learning Hub
SAS Related: Getting approved for tuition waiver accommodations – contact your SAS Advisor.
Other Types of Issues:
  • OSAP or other provincial student loan questions
  • Billing
  • Tuition Refund Requests
  • Scholarships and Bursaries
Contact Student Financial Services: Student Financial Services
More information about funding for services and equipment. Contact Accessibility Assistants at sasassist@uoguelph.ca
  • For determining if you are eligible to apply for, or assistance with completing BSWD applications
Other Types of Issues:
  • To determine if you are eligible to receive OSAP funding
  • For assistance with the OSAP Student Portal
  • To follow up on status of BSWD application once it has been submitted
  • To submit receipts or other documentation
Contact Student Financial Services: Student Financial Services
Accessible Parking
Blocked Accessible Routes
Accessibility Concerns in Residence
Alternate formats of content on the web
  • Contact the department/unit responsible for that relevant website
Accessibility of Conferences
  • Contact the Host of the conference
  • If it is on campus, your SAS Advisor can help confirm your accommodations
Accessibility of Student-Run Events
Accessibility at other Campuses
Harassment, discrimination, or unfair treatment:
Concerns about the format/structure of a course
Undergraduate Academic Information Centre (UAIC) for General Information and FAQs
Graduate and Postgraduate Program Questions
  • Graduate & Postdoctoral Studies
  • Your department’s website
  • Contact your Graduate Program Coordinator or Graduate Program Assistant (find them on your department’s website)
Getting Around Campus
University Admissions
Living Arrangements
Religious Accommodation
Student Advising and Support
Notetaking (not disability related)
  • Instructor/Classmates
Service Animal Behaviour Concerns
Accommodation for Pregnancy or Family Responsibilities