Here's how to get help from your SAS Advisor quickly!

Posted on Monday, January 3rd, 2022

Question about Tests and exams

If your class is writing a test or exam on campus and you will need approved accommodations, you must make a booking to use the SAS Exam Centre, and you must do so at least 14 days in advance and no later than March 1 (winter), July 1 (summer) or November 1 (fall).  

You will automatically get an email receipt when you make an exam booking in our system. Doublecheck your exam bookings by clicking on the “exam centre” tab when you login to AO. What if you missed the booking deadline

Learn more about extra time for online quizzes, tests and exams.


Have a look at our notetaking tutorial. Assistance is available from

Booking an Appointment

To book an appointment, please call 519-824-4120 ext. 56208 or email your availability for the next two weeks to For a short conversation about an urgent accommodation issue, SAS Advisors are available for next-day drop-in. Call the front desk at the number above.

Dropping a Course

If you have not made any progress on your courses for two weeks or more, read about when to consider dropping a course. 

Extensions for Upcoming Assignments

Read about the process for extensions on an assignment deadline.

Reviewing Your Approved Accommodations

Do you have a question or problem with your approved accommodations? Have you done your Semester Request? Do you need to meet with your advisor to activate your accommodations? Be sure to read your Agreement for Services. Login to AO and click on "full agreement" for details about your accommodations.

Reaching Your Advisor

Emailing your advisor is one of the best ways to reach your advisor. Please watch for an auto-reply in case they are out of the office or unavailable. Otherwise, responses should be within 1 to 2 business days. If your advisor is not available and your issue is of a time sensitive nature, reach out to to be directed appropriately

Exam Centre Deadline

Booking to use the SAS Exam Centre must be done 14 days before the test/exam and no later than November 1 (fall), March 1 (winter) and July 1 (summer). Login to Accessibility Online to book now.

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