Urgent Walk-In Service

Hours of Service

  • Fall and Winter semesters: 12:30pm - 3:30pm week days
  • Fall semester: 5-7pm Tuesdays-Wednesdays at Health Services
  • Summer semester: 2:00 - 3:30 pm week days

About This Service

This service is designed to provide information, advice and referrals to students dealing with urgent, or crisis situations.

Waiting Lists

We try to see students as soon as possible; however, at times we do have waiting lists. In the event of a waiting list, we will try to contact the next student on the list should there be a cancelled appointment.

If students feel they cannot wait until the next available appointment, they should take advantage of our urgent walk-in appointments.

Eligibility for Service

Counselling Services are available to all University of Guelph full and part-time undergraduate and graduate students.


The following services are not provided by the counselling services:

  • Alcohol/drug counselling (we will refer you to the appropriate community resource)
  • Court-ordered assessments
  • Children's Services

Individual Counselling

 Students often seek counselling to deal with issues related to:

Booking an Appointment

How to Book

  • By Phone: Call  519-824-4120,  ext. 53244 between the hours of 8:15am and 4:15pm Mon-Fri to book a 50-minute first appointment, or to cancel or re-book an existing appointment. (please note the 24-hour cancellation policy detailed in fees).
  • In Person: UC Level 3 (South Elevator) and turn left as exit elevator and enter Counselling Services

Visit Counselling: What to Expect to learn more.